Privacy Information for Financial Professionals

What information is collected by and how is it used?
You can use most of our site without submitting any personal information. The online calculators and information about our products and services can all be accessed without providing any personally identifiable information about yourself or your client. When you do choose to provide us with information at the site, we will use it in the following restricted ways:

  • When You Request to be Contacted: If you have any questions, comments or suggestions that you submit through our "Contact Us" section, you will need to provide us with your contact information. We will use this information only to reply to your submission. When you ask to be contacted by a Wholesaler, Sales Desk Internal Wholesaler, or Service Department Representative, we will identify an appropriate New York Life employee to whom we will relay your request.
  • Technical Information: Like many web sites, we collect limited anonymous information about our users and their systems. When users come to our site, we collect their IP addresses, browser types, the domain they came from, and their likely country of origin. This anonymous information is aggregated and is not associated with individual users. It is collected to help us analyze usage patterns, improve the site's overall performance, and provide information useful to our users.


What privacy rules apply when I visit other web sites?
Our site provides links to other web sites, including our subsidiaries and affiliates, our business partners, and third party sites containing information that we believe you may find useful. When you visit those sites, you will be operating under their individual privacy policies. We encourage you to carefully review the respective privacy policies.


How long will maintain information about me or my clients?
We will maintain the information regarding you as long as you are appointed with New York Life Insurance and Annuity Corporation to sell New York Life Annuities. We will maintain information about policyholders for as long as the policies remain in force and for the legally required time thereafter.


How does use cookies?
Like other web sites, uses cookies. A cookie is a small text file containing a unique identifier that is placed on your computer when you visit our site. We use cookies to create a variety of personalized features. In addition, we use cookies to generate meaningful usage statistics by identifying how many unique visitors entered the site and the specific pages that they visited. Cookies do not damage your system or files in any way.

Most browsers recognize when a cookie is offered and allow users to opt-out of receiving them. If you are not sure whether your browser has this capability, you should check with the software manufacturer or your Internet Service Provider (ISP). Please be aware that if you choose to disable cookies, some of the site functionality may not be operational when using that browser.

We also use cookies to help us develop tailored advertisements for you on third party web sites. This service is provided by third party advertising companies ("network advertisers") that help us track user activity on our site and identify other sites our users have visited that are also associated with the network advertisers. No user personal information is shared with network advertisers or stored by the cookie. You can opt-out of having these network advertisers track your browser activity, by going to Google's Privacy section.


What security measures does the site maintain to protect my personal information?
We have implemented generally accepted standards of technology and operational security to protect personally identifiable information collected online from loss, misuse, alteration, or destruction. All information you supply on the site is encrypted during transmission and then stored on a secure server.

New York Life employees follow a company-wide security policy. Only authorized personnel are allowed access to personally identifiable information collected online and these employees have been trained to safeguard the confidentiality of this information.


How does the site protect children's privacy?
Our products and services are not designed for or directed at children 13 years of age or younger. It is our policy never to knowingly collect or maintain personal information about anyone 13 years or younger.


How will I know if changes its privacy policy?
New York Life reserves the right to change our privacy policy. If we do so, we will post notification on the site at least 30 days before the new policy goes into effect. To ensure you are aware of changes to our policy, we post the effective date of our policy. No data collected will be used in a manner inconsistent with our stated policy, unless we provide you with the opportunity to tell us you would not like to participate in any programs we may establish.


Our Commitment to You
When we ask for personal information of any kind, or give you with the opportunity to supply such information, it is solely to improve our ability to meet your needs and respond to your requests. We will continue to do whatever we can to protect your privacy at our site.