Customer Privacy Notice

(Last Updated: August 2022)

Our information practices

This Privacy Notice applies to information collected in connection with financial products or services you obtain or seek to obtain from members of the New York Life Family of Companies* that are subject to the Gramm-Leach-Bliley Act. This Privacy Notice applies to the annuity that you purchased through a bank or broker-dealer. You may receive a separate privacy notice from the person or firm through which you purchased your annuity. If you have purchased other products from the New York Life Family of Companies*, you may also receive a separate privacy notice from us specific to that product. We encourage you to review each privacy notice, as they may differ from this Notice.


Types of information we collect:

In the normal course of business, we may collect:

  • Information requested on applications and other forms (including name, address, email address, phone number, date of birth, Social Security number, and financial and other household information);
  • Data about your transactions (such as the prod¬ucts you purchase and your account status);
  • Information from outside sources such as public information;
  • Information gathered from our websites, such as through online forms, site visit data and internet collection devices (“cookies”);
  • Information collected from consumer reporting agencies; and
  • Health information as required collected with your permission.


Safeguarding your information

We maintain physical, electronic and procedural safeguards that meet state and federal regulations. Access to customer information is limited to people who need the information to perform their job responsibilities.


How we use your information

We may share the information we collect about you as allowed by law, including for normal business administration and related business activities. The information may be shared with:

  • Our affiliates, such as brokers, dealers, transfer agents and investment advisors; and
  • Non-affiliates, such as banks, third parties that perform research and marketing functions for us or service providers that administer our products and process your transactions with us. We require these companies to meet strict privacy standards.

We may disclose information we collect about you when permitted or required by law, such as to:

  • Respond to a subpoena;
  • Prevent fraud;
  • Comply with legal requirements; or
  • Respond to a government inquiry.


If you are an investment advisory service customer, we may share your information with third parties who help us service your investment and financial services need.

We will never share your health information with third parties for marketing purposes.

The accuracy of your information is important to us. You have the right to access and seek correction of your information, and we will respond to your request in accordance with applicable law. We will follow the privacy law in your state if that law is different than the policy described in this Privacy Notice.

Informing customers about privacy

This Privacy Notice was last updated in August 2022. Customers will receive our Privacy Notice at least once a year, as long as they are a policyholder or client. You can receive additional copies of our Privacy Notice by printing this page or you can write to:

NYL Annuities - TPD
Mail Code 7390
P.O. Box 7247
Philadelphia, PA 19170-7390

Please call our Annuity Service Center toll free at (800) 762-6212 for additional information about this privacy notice.


* The New York Life Family of Companies (also referred to as "the New York Life Family," "we," "our," or "us" throughout this notice) currently includes the following affiliates and funds:

New York Life Insurance Company

New York Life Insurance and Annuity Corporation

New York Life Investment Management LLC

New York Life Enterprises LLC

Apogem Capital LLC

Ausbil Investment Management Limted

Candriam S.C.A.

Eagle Strategies LLC

Flatiron RR LLC, Manager Series

IndexIQ, LLC

IndexIQ Advisors LLC

IndexIQ ETF Trust

IndexIQ Active ETF Trust

Kartesia Management SA

Life Insurance Company of North America

MacKay Shields LLC

Mainstay CBRE Global Infrastructure Megatrends Fund

The MainStay Funds

MainStay Funds Trust

MainStay MacKay DefinedTerm Municipal Opportunities Fund

MainStay VP Funds Trust

New York Life Group Insurance Company of NY

New York Life Investment Management Asia Limited

New York Life Trust Company

NYLIFE Distributors LLC

NYLIFE Insurance Company of Arizona

NYLIFE Securities LLC

NYLIM Service Company LLC

NYLINK Insurance Agencies, Inc.

NYL Investors LLC

Tristan Capital Partners