Service forms
Access forms and resources to make common account updates online. Simply download the form you need and complete it as instructed.
FAQs
Find information related to policies, beneficiaries, licensing, account servicing and more below.
To access your policy information, click here or on the “Access Your Account” button at the top of this page. You will need a Username and Password to access your policy. If you are accessing your policy online for the first time, click on the button that says "New User Registration” and follow the prompts. You will have to enter your last name, your Social Security number, and date of birth. If you have any challenges logging in or registering for an account, please call the Service Center at 1-800-762-6212, Monday through Friday from 8:30 a.m. to 5:30 p.m. Eastern Time.
You can view policy information, statements, and transaction history. If you have previously submitted a Telephone/Web Authorization form, you will also have the ability to change your address, request a partial withdrawal, or request a one-time variable sub account transfer.
You may change your address over the phone, online, or by submitting a completed Annuity Service Form.
Contact us
Whether you have questions or just want to explore your options, contact us to learn more.
General information
Service call center
800-762-6212
Mon-Fri 8:30am to 5:30pm EST
Send an email
Fax number
Fixed and Income: 866-858-8956
Variable: 302-781-1780
Attn: NYL Annuities
Mailing addresses
Regular mail
NYL Annuities - TPD
Mail Code 7390
PO Box 7247
Philadelphia, PA 19170-7390
Overnight mail
NYL Annuities - TPD
400 White Clay Center Drive
Attn: LOCKBOX # 7390
Newark, DE 19711