1. What is the role of the Annuity Service Team at NYL?
Our objective is to partner with financial advisors to deliver a comprehensive and exceptional service experience, supporting them in every aspect of their clients' annuity journey.
2. What does the day-to-day work of the Annuity Service team entail?
We aim to efficiently process all annuity applications, handle service calls with expertise, and deliver seamless support throughout the annuity lifecycle. We are committed to empowering advisors with the tools and assistance they need to ensure client success and satisfaction.
3. What makes the Annuity Service team stand out from the industry?
Our team brings a unique blend of deep expertise and extensive experience in the annuity industry. We’re passionate about what we do, and we approach each day as an opportunity to deliver exceptional client experiences. Even during periods of high volume, we consistently rise to the occasion, ensuring business is processed efficiently and accurately, driving both client and advisor satisfaction.
4. How are you leaning into technology to streamline customer support?
We’re committed to making support easier and more accessible through technology. Our 24/7 website, nylannuities.com, allows advisors and clients to check application status, make updates, and process most transactions with just a few clicks. For personalized assistance, our team is readily available by phone and chat during business hours, ensuring you get the help you need, whenever you need it.
5. How will the team continue to evolve to better serve clients?
We are always striving to elevate the service experience, ensuring we meet the ever-growing needs and expectations of our advisors and clients. By actively listening to feedback, driving process improvements, and embracing new technology, we’ll ensure we stay ahead, continuously enhancing the way we deliver exceptional service.
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